Information We Collect
At Happy Autumn Empowerment Center PLLC, we collect only the information necessary to provide you with the best possible service. This includes:
- Contact information: name, email address, phone number, and mailing address when you contact us or schedule an appointment.
- Protected health information (PHI): clinical history, session notes, diagnoses, treatment plans, and any information you share during the therapeutic or evaluation process.
- Browsing information: anonymous data about how you use our website, such as pages visited and time spent.
- Payment information: data necessary to process payments for services, handled through secure third-party processors. We do not store card numbers in our systems.
Whether you contact us in Spanish, English, or a mix of both, all information you share receives the same level of protection regardless of language.
How We Use Your Information
We use your personal and health information exclusively for the following purposes:
- Provision of clinical services: to facilitate your therapy sessions, immigration psychological evaluations, and any other services you request.
- Communication with you: to confirm appointments, send reminders, answer your questions, and share relevant information about your treatment.
- Legal compliance: to comply with applicable legal obligations, including state regulations in Texas, Arkansas, and Florida, and the federal HIPAA law.
- Service improvement: to understand how we can improve our care and the experience on our website, always using anonymized data.
We never sell, rent, or share your personal or health information with third parties for marketing purposes. Your information is only shared when strictly necessary for your treatment, with your explicit consent, or when required by law.
Health Data Protection (HIPAA)
As a licensed mental health practice, Happy Autumn complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable state regulations in Texas, Arkansas, and Florida.
This means your protected health information (PHI) is safeguarded by the following measures:
- Restricted access: only clinical staff directly involved in your treatment have access to your records.
- Secure transmission: all electronic communications containing PHI are transmitted using medical-grade encryption.
- Certified platforms: our online sessions and records storage use platforms that meet HIPAA standards.
- Informed consent: before beginning any service, we clearly explain how your information will be handled and obtain your written consent.
In the case of immigration psychological evaluations, reports are shared only with your designated attorney or legal representative, with your signed authorization. We never share information with immigration authorities without a court order.
Cookies and Technologies
Our website uses standard technologies to function properly and, with your consent, to understand how it is used and improve your experience:
- Essential cookies: necessary for basic site functionality, such as remembering your language preferences and your choice on this notice.
- Analytics (Google Analytics 4 and PostHog): help us understand which pages are visited and how the site is navigated, so we can improve it. We anonymize your IP address and do not send your name, email, or phone number to these tools. Form fields are masked in any session recording, and we do not record the contact pages or the anxiety test.
- Error monitoring (Sentry): alerts us if something breaks technically on the site. It is configured not to capture personal information or the contents of forms.
Analytics and tracking are only enabled if you accept them in the consent notice shown when you enter the site. You may decline without affecting your access to services. We do not use advertising cookies and we do not sell your data. To change your decision, clear this site's local storage in your browser and the notice will appear again.
Your Rights
As a client of Happy Autumn, you have the right to:
- Access your information: you may request a copy of your clinical record at any time.
- Correct data: if you find incorrect information in your record, you may request a correction.
- Request restrictions: you may ask us to limit how we use or share certain information.
- Receive a record of disclosures: you may request a list of times we have shared your PHI and with whom.
- Revoke authorizations: you may withdraw at any time previous authorizations to share your information, effective going forward.
- File a complaint: if you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services without fear of retaliation.
All of these rights apply regardless of the language in which you receive services. We can assist you in Spanish or English to exercise any of these rights.
Contact
If you have questions about this privacy policy, about how we handle your information, or if you wish to exercise any of your rights, contact us:
- Happy Autumn Empowerment Center PLLC
- Privacy Officer: Diana Beltran, LPC
- Email: info@happyautumncounseling.com
- Phone: (469) 319-2680
We respond to all privacy requests within 30 business days.